Golf Pro Gear

This Privacy Policy outlines how we manage your personal information. It also describes generally the sorts of personal information held and for what purposes, and how that information is collected, held, used and disclosed. Our Privacy Policy applies to all your dealings with us whether through our website or at one of our stores or when dealing with a customer service advisor. Any changes made to this policy will be notified to our customers through this website.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

If you have registered to the website or have made a purchase through the website, GolfProGear will collect and hold your personal information for the purposes of:

• providing you with the relevant product or service
• managing and administering the product or service
• protecting against fraud - where online transactions are concerned

The type of information we will collect about you includes: your name, address, phone number and email address.

We will never collect sensitive information about you without your explicit consent. We treat all the data held within the website with the utmost care and security. Any details you give will remain completely confidential in accordance with our internal security policy.

We do not send random marketing emails to personal email addresses (spam).

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you, to help us improve and tailer our service to you.

GolfProGear has a policy of 'non-storage' of customer financial details. This information is stored and processed securely for the purposes of online transactions using PAYPAL Website Payments Pro - our payment gateway provider. This means that we do not hold on our servers any of your financial details. PAYPAL Website Payments Pro is a secure online payment gateway that processes card payments and transactions in a secure host environment.

Whilst we do not hold or store any customer financial details within our systems, there may be certain cases where we are required, for the purposes of fraud prevention or the manual entry of credit/debit card transactions for example, to review your financial details within PAYPAL Website Payments Pro. In these instances, our internal policy for non-storage of customer financial details requires that only security approved employees may access the PAYPAL Website Payments Pro service and that usage of the service should be limited in regard to that of the current enquiry only. Any misuse of this information whether it be through copying, storage or transfer, or the recording of information in any outside, or 3rd party, systems or the disclosure of this information to any 3rd parties, other than for the purposes of fraud/crime prevention/protection, is strictly forbidden.

In addition to GOLFPROGEAR safeguards, your personal data is also protected in the UK by the Data Protection Act. This provides, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is needed. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure. Some of the ways we do this are:

• confidentiality requirements for our employees
• document storage security policies
• security measures for systems access
• providing a discreet environment for confidential discussions
• only allowing access to personal information to restricted members of staff that have passed our security measures
• access control for our buildings
• the security measures described below under Our Website.

Our Website
We take care to ensure that the personal information you give us on our websites is protected. For example, our websites have electronic security systems in place, including the use of firewalls and data encryption. User identifiers, passwords or other access codes may also be used to control access to your personal information.

Links to Other Sites
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

We may, with your consent, use your personal information to let you know about special offers and seasonal deals available through the website that may be of interest to you in the future. You will always be able to 'opt-out' of this type of communication by changing the settings in your website account with us our by selecting the 'opt-out' link available in our email communications with you or by using the contact form available within this website.

We aim to make sure that the personal information we collect and use is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case. This way we can provide you with the best possible service.

If you believe your personal information is not accurate, complete or up to date, or you would like your details changing please contact us using the contact form available within this website.